Privacy policy
What personal data EstateNook collects, why, who processes it for us and how to use your rights under UK data protection law.
Who is responsible and which law applies
The controller of your data is the owner of EstateNook (estatenook.co.uk). You can write to info@estatenook.co.uk about anything to do with your data. We handle it under the UK GDPR and the Data Protection Act 2018.
What we collect and why
From visitors, the IP address, browser and pages viewed, so that the site stays secure and works properly. Our lawful basis is legitimate interests.
From people who write to us, the message and whatever it contains, so that we can reply. Our lawful basis is legitimate interests.
From business accounts, the sign-in email and the firm's details, so that we can run the listing and any plan. Our lawful basis is the contract with the business.
Please do not send us details of the property you are buying or selling, your finances or your survey. We do not need them and cannot act on them.
No adverts and no advertising or analytics cookies
EstateNook shows no adverts and sets no advertising cookies and no analytics cookies. Visits are counted with Cloudflare Web Analytics, which works without cookies. The only cookie is a technical one that keeps business owners signed in. It is strictly necessary for that purpose, so the site has no cookie banner.
Who processes data for us
Cloudflare hosts and protects the site, counts visits without cookies and handles our email. The forms use Turnstile, also from Cloudflare, to check that a person is sending them. Stripe takes payment for the plans that businesses buy and handles the card details itself, so they never pass through us. Some of these providers are based in the United States. Where data is processed outside the UK, they rely on the safeguards that UK law allows.
How long we keep data
Browsing data, only as long as security requires. Emails, until your query has been dealt with. Business accounts, while they remain open. Invoices, for as long as tax rules require.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, ask us to restrict how we use it, object to its use and ask to receive it in a format you can take elsewhere. Write to info@estatenook.co.uk and we will reply. If you are unhappy with how we handled your request, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes
If the way we handle data changes, we will update this page.